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Talk
Questions about products, orders, or partnerships? Our team is ready to assist you within 24 hours.
Headquarter
Pingshan District, Shenzhen, Guangdong, China
Shenzhen 518118Live Chat
Online support during business hours
9:00 AM – 6:00 PMGet to Know Us
Reach us through any of the channels below
Headquarter
2F AI Building, Yingzhan Industrial Zone, Longtian Street, Pingshan District, Shenzhen, Guangdong, China, 518118
Branch Factory
SUNHE ENERGY GC Electronic & Tech Park, G316 Road, Xiangyang, Hubei Province, China
Phone & Fax
Tel: +86 755 8889 3866 Ext.834
Fax: +86 755 8889 3966
Email & Web
Email: support@zishine.com
Web: www.zishine.com
Key Contacts
Direct lines to our team members
Frequently Asked Questions
Quick answers to common questions
Standard shipping takes 7–15 business days for most countries. Express shipping (DHL/FedEx) takes 3–7 business days. You will receive a tracking number once your order ships.
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange. Items must be in original condition.
Yes! We provide full OEM/ODM services including custom branding, packaging design, and product customization. Flexible sample orders starting from 1 unit are supported. Contact us for bulk pricing.
All our products pass CE, FCC, UL, PSE, BIS, KC, CB, UN38.3, MSDS, RoHS, and IEC certifications — with over 580 model certifications. Safe for use in Europe, North America, and worldwide.
Once your order ships, you will receive an email with a tracking number. You can also track your order by logging into your account or contacting our support team with your order number.
We accept Visa, Mastercard, PayPal, Apple Pay, and major credit cards. All transactions are SSL-encrypted for your security.
Reach Out to
Our Team
We're committed to providing fast, friendly, and knowledgeable support. Don't hesitate to get in touch.